Support

Contact Us

For help with Brandmind, reach us at support@brandmindapp.com.

We aim to respond to all support requests within 1 business day.

What to Include in Your Request

To help us resolve your issue as quickly as possible, please include:

• Your Shopify store URL (e.g., yourstore.myshopify.com)
• A description of the issue or question
• Steps to reproduce the problem (if applicable)
• Screenshots or error messages (if applicable)
• The content type and product you were working with (if related to generation)

Self-Service Resources

You may find answers in our documentation:

• Getting Started — installation and first steps
• Brand Research — how the crawl works and fixing results
• Content Types — available content types and parameters
• Billing & Plans — pricing, limits, and plan changes
• FAQ — common questions and answers
• Privacy Policy — data handling and your rights